September 2001
Magazine Features
Power to the People
Louise Bullis Yarmoff //
22 Aug 2001
Will the use of CRM technology in the public sector help government reconnect with the people?
Can You Get That Phone for Me?
David Lustig //
22 Aug 2001
By outsourcing your contact center to a partner, you can lower expenses, not to mention your blood pressure. But that's only if you find the right partner. Here's how.
CRM and Financial Services: Like Money in the Bank
Jack Fields //
22 Aug 2001
Customer-centric online banking is coming soon to a PC, laptop and wireless device near you.
Steering the Sale
Jason Compton //
22 Aug 2001
Guided selling applications can automate the process of steering a customer to the product that's right for both them and for the manufacturer. But they don't come cheap and require serious institutional self-enlightenment.
Web Exclusive: e-Tailer Tips
Nadine Leonard //
14 Aug 2001
Four Ways to Maintain Focus in Troubled Times
E-government Is Here to Stay
Ken Munson //
13 Aug 2001
Reconnecting people and government through CRM
Reality Check
The Ding-Dong Bell Curve
Dick Lee //
22 Aug 2001
Product life cycles morph into "promotion" life cycles in CRM-land.
REAL ROI
Charge It
Michelle Maitre //
22 Aug 2001
e-commerce solutions from cardservice International mean any business can accept credit cards.
e-Questions? No Problem.
Michelle Maitre //
22 Aug 2001
e-Faq, from Interactive Intelligence, makes it easy to answer online queries.
Sales Odyssey
Michelle Maitre //
22 Aug 2001
Simulated people offer customer service online, fostering self-service and enhancing the customer experience.