July 2001
Magazine Features
Green Thumbs
Jason Compton //
19 Jun 2001
Your company can reap growing profits hiring CRM-savvy salespeople--ones who know how to cultivate customer relationships.
Help Yourself
Mila D'Antonio //
19 Jun 2001
After e-mail inquiries overwhelmed software vendor Viewpoint, the company employed the latest in self-help contact center technology. Now customers' questions are answered, and stress levels at Viewpoint are low.
High-tech Companies Practice What They Preach
George Lawton //
19 Jun 2001
Many companies, themselves on the cutting edge, are looking for the newest, most productive ways to improve their relationships with customers. They are finding them in solutions that automate relationships via the Web.
Meet Me in Cyberspace
Louise Bullis Yarmoff //
19 Jun 2001
Save time and money on travel and heighten service levels by meeting online with colleagues, customers and prospects.
Reality Check
Mirror, Mirror on the Wall
Dick Lee //
20 Jun 2001
Tell me... who blew it this time?
REAL ROI
Keep the Customer Satisfied
Michelle Maitre //
20 Jun 2001
Xelus' product suite helps organizations optimize their service operations.
Training from A to Z
Michelle Maitre //
20 Jun 2001
Ingenium tracks employee training wherever it may be--the computer or the classroom.