February 2001
Magazine Features
Delivering The Goods
Jason Compton //
28 Jan 2001
How can your company retain customers if it can't even follow through on orders? Here are 10 tips that will help you establish an effective fulfillment strategy-and keep customers happy.
The Hub of a New Universe
Jason Compton //
28 Jan 2001
iQVC creates a distribution hub to optimize fulfillment of irregular-sized orders of its growing product offerings.
Healthy Sales
Louise Bullis Yarmoff //
28 Jan 2001
A feature of pharmaceutical sales reps' lives for over 15 years, CRM gains even more importance in today's highly competitive healthcare market.
Java, Java, Java
Elliot Borin //
28 Jan 2001
Business strategists use Sun Microsystem's increasingly speedy programming language to get personal with Web customers.
Open Immediately
Daniel Costello //
28 Jan 2001
Marketers employ a long-underutilized touchpoint to build customer relationships.
Reality Check
It's the People, Stupid!
Dick Lee //
28 Jan 2001
Whether the technology likes it or not, it's time to remind ourselves who is at the center of CRM