24[7].ai - Customer Service Platform Products and Solutions | [24]7.ai

Articles Mentioned

• Customers Look for Successes with Genesys at Xperience '24
• Propel Software Launches Spring '24 Release
• Genesys Shepherds in A New Era of Contact Center AI at Xperience '24
• SWIPEBY Launches AI-Driven Social Media Content Creator
• At Knowledge '24, ServiceNow Partners with Genesys and Adds GenAI Capabilities to Now Assist
• HubSpot Launches Content Hub
• Colleen Unveils Generative AI Voice Technology
• B2B Needs to Adopt an E-Commerce Approach
• CRM in Education: Vertical Markets Spotlight
• CRM in Media/Entertainment: Vertical Markets Spotlight
• Coveo's Spring '24 Release Adds AI Capabilities
• Brevo Launches Commerce Suite
• Xactly Adds Composability Across Intelligent Revenue Platform
• Golden Nugget Wins with PolyAI
• Iterable Launches Winter 24 Product Release
• A Look Ahead at CRM in 2024
• The Various Roles of Sales AI
• ON24 Launched Next-Generation Intelligent Engagement Platform
• Amazon's Buy with Prime Integrates with Salesforce Commerce Cloud
• CallTrackingMetrics Launches Personalized Plans
• Wishpond Files Patent for AI-Enabled Virtual Representative
• Chatbot Market To Be Worth $15.5 Billion by 2028
• Self-Service Buying Goes Mainstream
• FCC Updates Consumer Consent Rules
• Eviivo Debuts Concierge GenAI Guest Messaging Tool
• 4 Strategies for Owning the Entire Sales Funnel, From Creation to Close
• Hootsuite Releases an Enhanced Inbox for Digital Marketers
• SugarCRM and Mobileforce Partner
• One AI Unveils Generative AI Solution for CRM
• Digimind Adds ChatGPT and AI Sense to Social
• Why AI Contextualization Is Key for Modern Customer Experiences
• Microsoft Adds AI to Dynamics 365 and Power Platform
• SugarCRM Debuts Digital Self-Service Capabilities
• Kore.ai Announces mParticle Partnership and Retail Assist Launch
• 3 Tips for Providing 24/7 Customer Service
• Create a More Human Omnichannel
• As Contact Centers Become More Complex, Testing Grows in Importance
• Uberall Adds Messages to CoreX Platform
• Simpleview Partners with Satisfi Labs
• Freshworks Unveils Its Fall '22 Product Release
• 3 Areas Where Good Chatbot Design Can Strengthen Customer Relationships
• The 2022 CRM Industry Hall of Fame: Harley Manning
• Chatbot Market to Reach $13.9 Billion by 2027
• Freshworks Adds FreshChat in Summer '22 Release
• Prepare for the Age of the Metaverse Economy
• The Top Customer Service Trends for 2022: New Service Channels and Challenges
• [24]7.ai Enters CCaaS Market with Engagement Cloud
• Knock CRM Adds AI Voice and Call Intelligence
• Perception Point Launches Advanced Threat Protection for CRM Platforms on Salesforce AppExchange
• Smith.ai Debuts Real-Time Performance Tracking and Analytics for Outreach Campaigns
• Bluefin and Upwire Partner for Automated Payment and Customer Communications
• Chatbots Show Huge Growth Potential
• Gupshup Launches WhatsApp Commerce Solution
• 4 Ways AI Can Improve the Customer Service Agent Experience
• [24]7.ai Enhances the [24]7.ai Engagement Cloud
• Boatyard Adds Features to Its Customer Service Platform
• Linc’s CX Automation Now Supports Instagram Direct
• Orbita Launches Expanded Orbita Outreach
• Linc Integrates Its CX Automation Solution with Gladly
• Field Service Management to Be a $5.1 Billion Market by 2025
• Chatbots Can Turbo-Charge Your CRM
• The Top Marketing Trends: AI and Automation Drive Digital Interactions
• Modern Customer Experience Requires AI, CX Connect Speakers Stress
• Chatbot Market to Reach $10.5 Billion by 2026
• Comm100 Launches Task Bot for SMBs
• Thumbtack Partners with Workiz
• Feedvisor Launches Advertising Optimization and Intelligence Platform
• UrVenue Partners with Satisfi Labs on Hospitality Virtual Assistant
• Quiq Expands Partnership with Snaps
• The Key to Global Success? Global CRM
• CivicPlus Partners with Frase on Government Chatbot
• What’s in Store for CRM in 2021?
• Terminus Adds to Engagement Hub
• California's Prop 24 Data Protection Rule Passes
• What Every Retailer Needs to Know About Live Chat in 2020 (and Beyond)
• Pipedrive Unveils LeadBooster 2.0
• COVID-19 Has Forced a Pivot to Digital-First. Here’s How Companies Adapt
• [24]7.ai Unveils Engagement Cloud
• Maestro PMS Integrates with Fetch Feedback App
• IVAs: The First Responders for Customer Service
• WestJet Customer Satisfaction Takes Off
• Demystifying Cryptocurrencies: Promise and Potential Lead to Growing Appeal
• Customer Engagements Must Be Multi-Experience Interactions
• HubSpot Launches CMS Hub
• AI Is Reshaping Consumers’ Expectations for Customer Service
• EGC Group Introduces Raydeus Online Listing Management Platform
• Artificial Solutions Integrates with Vonage
• 72 Percent of Consumers Will Switch Brands After One Bad Experience, Study Finds
• Customer Self-Service: Fast, Cheap, and in Control
• The Chatbot Market Is Poised for Massive Growth
• To Get Maximum Benefit From Your CRM, Don’t Overlook These Capabilities
• SugarCRM Introduces Fall 2019 Release
• Is Your CRM as Intelligent as It Should Be?
• The Meandering Path from IVRs to IVAs
• SugarCRM Launches Discover Analytics Tool
• Sitecore Updates Experience Platform, Content Hub, and Managed Cloud Services
• The Case for Having Human, Not Robot, Customer Support 24/7
• New Workforce Management Transfers Power to Agents
• Dynata Launches Marketplace for Greater Access to First-Party Consumer Data 
• On the Scene—Smart Customer Service: Companies Can’t Overlook the Human Element
• CRM evolution Video: What Are the Drivers of Digital Transformation?
• teleNetwork Has Rebranded as OneSupport
• Nimble Partners with Simply Mail Solutions
• 5 Building Blocks for Digital Transformation
• Impiger Introduces Bluefish.ai Chatbot Platform
• Chat Is the Channel of Choice, For Now
• LiveChat Launches Academy to Help Users Master Chatbots
• NAVIS Launches Complete Hospitality CRM Suite
• UserTesting Enhances Live Conversation
• Confirmit Launches Horizons 24
• [24]7.ai Adds Advanced Conversational Capabilities to Its Virtual Agent
• New Engen MarTech Company Launches
• FocusVision Launches InterVu Now
• How Much Personalization Is Too Much?
• CallShaper Partners with The Blacklist Alliance to Combat TCPA Lawsuits
• NICE Cognitive Robotic Automation Platform Expands on Amazon Lex's Self-Service Capabilities
• 'This Chat, Email, Text, or Social Media Post May Be Recorded for Training Purposes'
• [24]7.ai’s Customer Service Data Breach Compromised Delta, Sears, and Kmart Customers
• The 2018 CRM Service Elite Customers: Boscov's Department Stores
• [24]7.ai Launches Winter 2018 Release
• Conga Launches Conga Sign
• [24]7.ai Adds Intelligent Messaging Support in Fall 2017 Release
• Retailers Need to Adapt to the Smart Customer
• Pulling Maximum Benefit From a Partner Ecosystem
• Bots Are Here to (Self-) Serve You
• SSI Launches SSI Suite for Collecting Consumer Insight
• The Customer Service Halls of Fame and Shame
• The 2017 CRM Market Rising Stars: Marchex
• [24]7 Launches Customer Journey Analytics
• Blue-9 Harnesses Its Resources with SAP Anywhere
• Bots Should Be in Your Contact Center’s Future
• Get Smart Content and Bombora Partner on Audience Insights Solution
• The 2017 CRM Service Leaders: Interactive Voice Response
• [24]7 Works with Adobe for Launch's Launch
• TechTarget Updates Priority Engine
• AcuityAds Launches Self-Serve Programmatic Marketing Platform
• Marchex Partners with [24]7
• Is an Omnichannel Environment Truly Attainable?
• 4 Keys for Multilanguage Customer Service Success
• At DreamForce, Salesforce Shows Its Acquisitions Are Paying Off
• Q: Customer Agents or Self-Service? A: Both
• [24]7 and Amdocs Partner
• Comcast Tops the Customer Service Wall of Shame While Amazon Shines in the Hall of Fame
• 7-Eleven Tests Drone Delivery to Customers
• The 2016 CRM Market Elite Customers: Dormify
• Nuance Communications to Acquire TouchCommerce
• Two Methods for Sales Training Reinforcement We’re Not Using
• Brands Bet on Bots
• Tips to Balancing Contact Center Automation Costs and Quality
• [24]7 Launches Customer Acquisition Cloud
• 4 Ways Mobile App Providers Can Deliver Better Customer Service
• EnterpriseDB Partners with Google Cloud Platform
• Customer Service Advances with Mobile, Cloud, and Analytics Solutions
• The 2016 CRM Service Leaders: Interactive Voice Response
• The 2016 CRM Service Rising Stars
• The 2016 CRM Service Rising Stars: [24]7 Adds Deep Neural Networks to IVR Systems
• The 2016 CRM Service Elite: Michigan Veterans Affairs Agency
• X2CRM Unveils Version 5.4 of its CRM Platform
• Insite Software Acquires Storyworks1
• CRM Integration: If You Don’t Coordinate, You Might Alienate
• Livefyre Partners with Adobe for Curated Social Content
• Is Your CRM System Aligned with Your Entire Business?
• [24]7 Adds Deep Neural Networks to IVR
• 5 Sales and Marketing Problems that AI Can Solve
• NewVoiceMedia Releases ContactWorld Quickstart for SMBs
• The 2015 CRM Market Rising Stars: Conversica Simplifies Lead Follow-ups and Conversions
• IBM Launches Event Readiness to Help Businesses Handle Spikes in Online Traffic
• [24]7 Launches Virtual Agent Technology
• Zendesk Launches Zopim Premium Chat for Larger Teams
• Tealium Streamlines Real-Time Customer Data with Tealium DataAccess
• At ICON15, Infusionsoft Reveals Improved Campaign Builder and Payments Options
• noHold Integrates Virtual Assistants and Live Chat
• Do You Know Your Customer Service Type?
• Microsoft Convergence Day 2 Brings Collaborations to Add Value for Customers
• Culture and Collaboration Are Key to Brick-and-Mortar Success
• Overcoming Your Big Data Fears
• Coaching Solutions Guide Reps to Sales Success
• An Evening with Buddy Valastro, the Real-Life Willy Wonka
• [24]7 Gains Virtual Assistance Technology with IntelliResponse Acquisition
• An Evening with Buddy Valastro, the Real-Life Willy Wonka
• Tips for a Successful Channel Partner Relationship
• How Social Service Communities Can Drive Loyalty
• ComputerSupport.com Merges with VP Solutions
• A Back-to-Basics Guide to CRM Adoption
• [24]7 Releases [24]7 Speech
• Apple and IBM Forge Global Partnership to Transform Enterprise Mobility
• 3 Steps for Rethinking Your Customer Relationships
• Bottlenose Debuts Nerve Center 2.0
• A Case for Sales Coaching
• Commence Previews Customer Portal App
• Snapfish Finds Live Chat a Snap for Customers and Agents
• Engagor Launches Engagor Mobile
• IVR Is the Right Prescription for a Native American Health System
• Five Steps to Choosing a CRM Solution
• Moxie Software Enhances Its Spaces by Moxie Suite
• Aspect Releases Zipwire Cloud-Based Contact Center Solution
• Best Practices for Marketing in an Online Community
• CustomerCount Adds Device Detection Capabilities
• Customer Support: Keeping Up with the Digital Migration
• Cablevision Launches Virtual Receptionist for Small Businesses
• Three Tips for Surpassing Customer Expectations
• [24]7 Bets on Social Sharing
• HP Adds Social Media to Customer Engagement Management (CEM) Services
• Rising Support for Automatic Dialers
• Brand Advocates Become Direct Sales Forces with [24]7 Social
• Base Adds Geolocation Feature to Sales App
• BT Expands Cloud Contact Center with Customer Self-Service and WFO
• Schools Need to Rethink Their CRM Approaches
• Customer Retention Requires Open Communication
• Making the Most of Social Media
• Billtrust Adds IVR Capability to Its Billing Services Suite
• Parature Unveils Social Customer Service Suite
• SocialFlow Delivers Mobile Access for Social Media Management
• engajer Video Platform Now Integrated with Leading CRM Software
• [24]7 Acquires Social Commerce Firm Shopalize
• Companies See Payoffs in New Approaches to Technical Support
• The Siri Effect
• Market Focus: Automotive Dealers Go Digital
• Rexter Introduces Professional Relationship Management (PRM)
• CRM Service Awards: Rising Stars
• Ve Interactive Introduces a Chat App
• RightAnswers Releases SuiteApp for NetSuite's SuiteCloud Platform
• Parature and Microsoft Expand Partnership
• [24]7 Releases New Chat Product
• IVR Fuels Improved Customer Service for Propane Supplier
• Creative Virtual Launches V-Person Social Media
• Navigating Privacy Land Mines
• Applying Data Analytics to Customer Interactions
• SapientNitro Launches Cloud-Based Digital Customer Engagement Platforms
• Contact Centers Are a Growing Industry
• The Value of the Omnichannel Approach
• The New Sales Tool Is Mobile
• Engineering Quantum Leaps
• Creative Virtual Release New KM Solution
• Want to Put Customers First? Go Mobile First
• Lower Your Service Costs
• Creative Virtual Announces V-Person Mobile
• In High Tech, Social CRM Is All the Rage
• Oracle Recognizes the Need for Change
• Hurd Makes His Mark
• Optimize Your Mobile Marketing Database
• Comm100 Live Chat for iPad Released
• How Time Data Virtualization Turns Customers into Raving Fans
• Most Customer Service Tweets Go Unanswered
• Twitter: Hearing 140 Million Voices
• Yahoo! Small Business Launches Marketing Dashboard
• National Network of Digital Schools Employs Parature for Multichannel Customer Support
• The Alchemy of Behavioral Targeting
• Video Production Made Easy
• VirtuOz Launches Micro-Agents
• Virgin Launches Personal Tech Support
• European Travel Site Uses Intelligent Virtual Agent to Deliver Personalized Support Through Facebook
• Microsoft Teams Up with 24/7 on Customer Service Software
• Accenture Releases Citizen Self-Service Portal
• Ally Bank Launches Two New “People Sense” Commercials
• GPI Releases Translation Connector for RightNow CX
• WorkSpace Bolsters Contact Center Portfolio with Live Agent Support and Customer Satisfaction Measurement
• Web Self-Service with 'Instant Answers'
• Dealer Text Chat Drives Mobile Sales for Auto Dealers
• Customer Satisfaction: Don’t Leave Work Without It
• Channel Partners to Drive Cloud Transformation
• TeamSupport.com Integrates with Zoho CRM
• Cincinnati Bell Launches Support Forum
• Duane Reade Installs a Virtual Assistant in Its Newest Store
• Chronic Billing Disorder
• Rise in Social Media Requires Businesses to Rethink Customer Value
• Peer Power
• 24/7 Customer Teams with CEB on a Customer Effort Management Solution
• Speech Analytics Captures Consumer Sentiment
• Frito-Lay Sets Guinness Record for "Most Fans on Facebook in 24 Hours"
• Interacting with Social Customers, 101
• Egyptian Unrest Puts Call Centers To the Test
• Clickatell Launches New Personalized Priority Messaging Text
• FinancialForce.com Announces New Portal Within Salesforce Customer Portal
• Zoho Now Offers Unified Search
• Employing a Community
• The Trouble with Tribal
• 6 Ways to Make Money by Measuring Enterprise Content Management
• “For a Happy Customer, Please Press 1”
• Get Social and You’ll Sleep Better
• 2010: The Year of Measurable Social Media?
• The Integration Advantage
• On Your Marketing, Get Set, Go
• Calling All Social Customers
• "Second-Generation Analytics" with Quantivo's Omniture Adapter
• The 2009 CRM Service Awards: Service Elite -- LifeLock: Scaling for Security
• The Next Evolution of SaaS?
• We the People
• Next Customer, Please!
• Stuffing the Ballot Box—With Complaints
• Market Focus: Energy/Utilities -- Empowered Consumers Are Ready to Flip the Switch
• Virtual Spenders
• Wake Up! The New Customer Refuses to be Bored
• 8 Enterprise Strategies That Stick
• 4 Ways to Fix Your Email Marketing
• Long Live the Brand
• SAP Refocuses on "Fun"
• The Rise of the ''Anywhere Application''
• The Big Rigs Get Revved Up
• Are We There Yet?
• The 5 Pain Points of E-Commerce
• Filling the Void in CRM Application Support
• Monitoring the Partners
• Knowledge Management Made Easy
• dbaDIRECT's Outsourcing Hit
• The Big Picture
• Market Focus: Government: Citizen Satisfaction
• Forecasting a Flap
• Home Bodies
• When Virtual Is Reality
• Businesses Protect Data by Sending It Out
• Demystifying CRM Adoption Rates
• Practical Presto!
• DM Days Says 'Search Me'
• India Is By Far No. 1 for Outsourcing
• Domestic ''Insperiences'' Are on the Rise
• Unlock CRM Potential with Enterprise Marketing Management
• Incubator Helps Startups Sample SaaS
• A Web Site Gets the Royal Treatment
• Oracle Will Buy Siebel
• June 24, 2005
• Cingular B2B Gets Good
• The Personal Touch
• AOL Tightens Its Phishing Net
• The 2005 Service Elite Awards
• March 24, 2005
• January 26, 2005
• January 24, 2005
• January 19, 2005
• November 24, 2004
• November 23, 2004
• The Missing Link in CRM: Customer Acquisition Management
• Transactions: Customer Wins for September 14, 2004
• Best Practices for Solving the Self-Service Paradox
• Transitions: Executive Changes for August 24, 2004
• Wires: News and Products for August 13, 2004
• What's in it for Me?
• The Missing Link in CRM?
• Wireless Reporting Speeds Access to Sales Data
• The Week in Review: July 2, 2004
• Is ''Relationship Starvation'' Choking Consumer-Driven CRM Success?
• 10 Strategies for Customer Service Success
• Midsize Companies, Mammoth Results
• New Product Spotlight: March 24, 2004
• Heard and Overheard
• PeopleSoft Launches a Hosted Midmarket Edition
• BPO: News & Insight: Prepping For Cell Switchers
• The World Wide Wait
• The Week in Review: October 24, 2003
• New Product Spotlight: September 24, 2003
• CRM: Not the Solution
• Communications Providers Are at Crossroads Over Adding New Services
• One CRM Success Leads to Another
• Making Self-Service Work
• Sold on CRM
• Microsoft Battles for Enterprise Acceptance of .NET
• Mobile CRM Comes of Age
• Salesforce.com Gears Up for Giant Clients
• Samsung Uses CRM to Support ''Four Season of Hope''
• Suite Dreams
• The Partner Channel
• The Partner Channel
• Is Your Remote Access Infrastructure Prepared for Catastrophic Failures?
• Protect Your Web Data and Prepare for New Risks: Reports
• All Eyes Turn to PeopleSoft 8 CRM
• Creating an Effective Communications Tool Online
• Expert Alert: A CEO's Guide to E-Business Strategy
• The ASP Solution: Stop! Thief!
• Profiling the Chief Customer Officer
• Linking the Call Center to the Field Force
• Planning Ahead for Data Disaster
• Multifaceted Managers
• The New e-Farm
• Dot Bombs Highlighted in New Survey
• Analytics Accelerate e-Customer Feedback
• Betting the Farm
• eHobbies Delivers Christmas
• One on One with your Personal Shopper