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Agent Experience:
Enhancing CX From the Inside Out |
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The average call center agent's tenure is less than two years, and many contact centers experience even higher turnover rates. Retaining and nurturings a stable workforce of contact center agents has never been easy.
Join our panel of experts from Verint, NICE, 8x8, and Kore.ai, who will offer strategies for improving agent experience and competence, translating to better customer experiences and metrics.
We will discuss these topics and more:
– How to prevent quiet quitting and increase retention
– Accelerating agent upskilling with real-time assistance technology
– Improving engagement with impactful changes to your agent's day-to-day
– Supercharging agents with AI-powered assistance to increase CSAT and decrease costs
Don't miss this live event on Wednesday, September 13th, 2023 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar Agent Experience: Enhancing CX From the Inside Out.
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MODERATOR |
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Nicole Nevulis
Senior Director | Go-To-Market Strategy™
Verint |
Michael Kropidlowski
Senior VP of Marketing
Kore.ai |
Mitch Todd
Product Marketing Manager
NICE |
Jessica Smith
Head of CCaaS Product Marketing
8x8 |
Bob Fernekees
Publisher
CRM magazine
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