Forrester Generative AI Essentials for CX Leaders

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Answering CX Pros’ Top Questions on Gen AI

Exploring Generative AI to enhance your customer experience but not sure where to start? Elevate your CX strategy with insights from Forrester's GenAI report, Generative AI Essentials for CX Leaders, addressing the top 8 questions from CX pros’ on the transformative impact of GenAI on CX.

Key Insights You'll Gain:

• Understand GenAI fundamentals and applications.
• Mitigate CX risks with strategic insights.
• Learn how to leverage GenAI for enhanced customer experiences.

Transform your CX landscape with knowledge.